Deed Poll Direct respects your privacy and the confidentiality of the personal information you provide to us. We only collect personal information where it is necessary to provide our services, respond to enquiries or administer your application.
1. Information We Collect
We do not ask website visitors to provide personally identifying information simply to browse our website.
We may collect personal information when you knowingly provide it to us, including when you:
- Complete a Deed Poll application
- Place an order with us
- Contact us by email
- Submit an enquiry through our website
- Contact us about a previous application
Depending on the service requested, the information we collect may include your name, former name, new name, address, date of birth, email address and other information required to prepare your Deed Poll documentation.
2. How We Use Your Information
Personal information supplied to Deed Poll Direct may be used to:
- Process your Deed Poll application
- Prepare your Deed Poll documentation
- Process and administer your order
- Deliver documentation to you
- Respond to questions or enquiries
- Deal with requests relating to a previous application
- Maintain appropriate business and transaction records
- Comply with legal or regulatory obligations where applicable
We will not use information submitted for a Deed Poll application for unrelated purposes without an appropriate lawful basis.
3. Confidentiality
Deed Poll Direct provides a confidential document preparation service.
We do not sell your personal information to other organisations.
We do not disclose information about our customers to unrelated third parties except where disclosure is necessary for the operation of our service, where you have authorised the disclosure, or where we are legally permitted or required to disclose information.
4. Verification Of Deed Poll Documents
An organisation to which you have presented a Deed Poll may occasionally contact us to ask whether documentation appearing to have been issued by Deed Poll Direct is genuine.
Where appropriate and lawful, we may confirm limited information necessary to establish the authenticity of documentation supplied by us.
We will not provide unrelated personal information simply because an organisation contacts us.
5. Law Enforcement & Legal Requirements
There may be circumstances in which we are legally required or permitted to provide personal information to the police, courts, government agencies or other authorised authorities.
This may include circumstances involving the prevention or detection of crime, the apprehension or prosecution of offenders, national security, compliance with a court order, or another lawful requirement.
We will only disclose information where we reasonably believe that there is a lawful basis for doing so.
6. Service Providers
We may use third-party service providers to help operate our website and provide our services.
These may include providers of services such as website hosting, email, payment processing and postal or delivery services.
Where a service provider processes personal information on our behalf, we will only provide the information reasonably necessary for that service.
7. Payment Information
Where payments are processed through a third-party payment provider, payment information may be collected and processed directly by that provider.
Deed Poll Direct does not need to receive or retain your complete payment card details where payment is processed securely by an external payment provider.
8. Storage & Security
We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
Personal information may be processed or stored using systems required to operate our service, including our website, email systems and administrative records.
Access to personal information is restricted where reasonably practicable to those who need the information for the operation of the service.
9. How Long We Keep Your Information
We do not keep personal information for longer than is reasonably necessary for the purpose for which it was collected.
The period for which information is retained may depend on the nature of the information, the service provided and any legal, accounting, fraud prevention or administrative requirements that apply.
Some information relating to a Deed Poll application may need to be retained so that we can deal with subsequent enquiries or verify documentation that we previously supplied.
10. Cookies
Our website may use cookies or similar technologies.
Cookies are small files stored on your device by your web browser. They can be used to enable website functionality and to provide information about how visitors use a website.
Where we use analytics or similar technology, information may be collected about matters such as pages viewed, browser type, device type and general website usage.
This information can help us understand how our website is being used and improve the website and our services.
You can control or delete cookies using the privacy and cookie settings available within your web browser.
11. Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights concerning your personal information.
These can include the right to:
- Ask what personal information we hold about you
- Request a copy of your personal information
- Ask us to correct inaccurate information
- Ask us to delete information in certain circumstances
- Ask us to restrict processing in certain circumstances
- Object to certain uses of your personal information
These rights are subject to the circumstances and any exemptions provided by applicable data protection law.
12. Requests About Your Personal Information
If you would like to ask about personal information held by Deed Poll Direct, request a correction or exercise a data protection right, please contact us at:
We may need to ask you for information to confirm your identity before providing or changing personal information.
This helps us ensure that personal information is not disclosed to someone who is not entitled to receive it.
13. Children's Information
Where an application relates to a child, we may need to process personal information about the child and the person or persons making or authorising the application.
Such information will only be used where reasonably necessary to process the application, prepare the relevant documentation, administer the order and comply with applicable legal requirements.
14. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business procedures or applicable law.
The latest version will be published on this page.
15. Contact Us
If you have any questions about this Privacy Policy or how Deed Poll Direct handles personal information, please contact us.
Deed Poll Direct
Email: admin@deedpolldirect.com
Office hours: Monday to Friday 09:00–16:30
Your Privacy Matters
Information provided as part of a Deed Poll application can be personal and sensitive in nature. We therefore aim to collect only the information reasonably required to provide our service and to handle that information responsibly.